The employee engagement & workplace wellbeing glossary
Clear, jargon-free definitions of the terms that show up in engagement reports, compliance audits and board decks — written for people who have to act on them, not just cite them. Each entry explains what the term means, how it is measured, and where teams usually get it wrong. Built for HR leaders, people managers and anyone running a listening program.
Start with the essentials
Pulse Survey
A short, frequently repeated employee survey — usually 3 to 5 questions sent weekly or biweekly — that tracks engagement, workload and wellbeing between annual surveys.
Read more →eNPS (Employee Net Promoter Score)
A single-question metric that measures how likely employees are to recommend their employer as a place to work, reported on a scale from -100 to +100.
Read more →NOM-035
NOM-035-STPS-2018, the mandatory Mexican standard that requires employers to identify, analyze and prevent psychosocial risk factors in the workplace.
Read more →Psychosocial Risk
Aspects of how work is designed, organized and managed that can cause psychological or physical harm — excessive workload, unclear roles, low control, poor support.
Read more →ISO 45003
The international standard offering guidance on managing psychological health and safety at work inside an occupational health and safety management system.
Read more →Employee Burnout
A syndrome caused by chronic workplace stress that has not been successfully managed — exhaustion, mental distance from the job, and reduced effectiveness.
Read more →How to use this glossary
These terms overlap more than people expect. A pulse survey is the instrument; eNPS is one question you can put inside it; psychosocial risk is the category of problem you are usually looking for; NOM-035 and ISO 45003 are the frameworks that tell you what to look for and how to document it; burnout is the outcome everyone is trying to avoid.
If you are building a listening program from scratch, read Pulse Survey first, then Psychosocial Risk. If you are responding to a compliance requirement in Mexico, start with NOM-035. For deeper practical guides, the Bloomder blog covers running surveys, benchmarking scores and reducing turnover.
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